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Topic ClosedAsking for Support by Private Message

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Steve Masson View Drop Down
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Direct Link To This Post Topic: Asking for Support by Private Message
    Posted: May-17-2012 at 12:11pm
Hi Everyone,
 
The team are getting loads of requests for support by Private Message, all such requests are referred back to the support forum as it is unfair on users that post in the forum in the correct manner and wait for the issues to be answered.
 
When looking for support Please read this topic first which will solve most issues.
 
FSX
 
 
FS9
 
 
Both products are now mature and very few issues have gone unreported so using the seach function in the forum will 99% of the time get you the answer you need.
 
 
Cheers

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Steve Masson View Drop Down
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Joined: Sep-08-2010
Location: Scotland
Status: Offline
Points: 13713
Direct Link To This Post Posted: Dec-19-2012 at 7:01am
Despite asking for people not to seek support by PM, we are still getting inundated by private messages from  people trying to get faster support. Because of this the team no longer monitor Private Messages and if you are trying to contact a team member by PM please leave a message in the forum saying you are doing so or your message will most likely remain unanswered.
 
If this need to ask for support by PM ends maybe we can get back to monitoring our PM's. If you send a PM for support it will not be answered, at best you will get a generic reply telling you to post in the correct forum.  
 
 
Support needs to be fair for every user. Stern Smile
 
 
Cheers

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